Thank you for shopping with us. We take pride in delivering high-quality oud and perfume products, crafted with care and sealed for your safety.

To maintain product integrity and hygiene standards, we follow a strict no-refund, no-return policy, with one clear exception outlined below.

1. No Refunds or Returns

All sales are final.

Due to the nature of oud, perfumes, and fragrance-based products, we do not accept returns or offer refunds once an order has been placed.

This applies to:

Change of mind

Personal preference regarding scent

Incorrect orders placed by the customer

We strongly advise customers to review product details carefully before completing their purchase.

2. Damaged or Defective Items (Eligible for Exchange Only)

We only replace items if they are damaged or defective before they reach you.

If you receive a damaged product, you must contact us within 24–48 hours of delivery with the following:

Order number

Clear photos or video of the damaged item and packaging

Description of the issue

Once verified, we will send out a replacement at no additional cost.

3. Delivery Issues

If your package is lost or not delivered due to courier error, we will assist you in resolving the issue with the shipping provider. Replacement or compensation will be handled on a case-by-case basis after investigation.

4. Non-Eligible Situations

We do not offer refunds or exchanges in the following cases:

Damage caused after receiving the product

Attempted opening, tampering, or misuse

Scent not matching personal taste

Delays caused by the courier

5. Contact Us

For any concerns regarding your order, reach us at:

Email: oudalmaha90@gmail.com

WhatsApp: 0521594444

Our team will assist you promptly and professionally.