FAQ

CONTACT

HOW CAN I CONTACT OUD AL MAHA?

If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.

Contact Number: 0521594444

Contact Email: oudalmaha90@gmail.com

HOW LONG DOES IT TAKE TO GET AN ANSWER?

We always aim to answer every question within 48 hours.

ORDERS & PAYMENT

WHICH PAYMENT METHODS CAN I USE?

Oud Al Maha provides multiple payment methods:-

- Apple Pay

- Credit Card

- Cash On Delivery

- Card On Delivery

IS THERE CASH ON DELIVERY?

Yes, as mentioned in the payment methods provided, you can use cash on delivery.

HOW CAN I CANCEL MY ORDER?

Unfortunately we cannot cancel your order after it has been placed, as we process and package your order as quickly as possible.

I HAVE ENTERED WRONG ADDRESS DETAILS, CAN THIS BE CHANGED?

Not neccessary, since once it is the day for delivery, our driver is going to contact you for the location once again.

DELIVERY

WHAT IS THE DELIVERY TIME?

2-3 Working Days

WHAT ARE THE DELIVERY COSTS?

25-45 AED Across the UAE depending on the specified location.

I HAVE NOT RECEIVED MY ORDER, WHAT SHOULD I DO?

Did you not receive your order? Sorry to hear! If you haven't received your order after placing it by 7 days

Please contact us at:

Contact Number: 0521594444

Contact Email: oudalmaha90@gmail.com

PRODUCTS

THE PRODUCT I WANT IS OUT OF STOCK, WHAT NOW?

You can follow us on our socials, and we will be posting updates regarding re-stocking and new products over there.

You can find our socials by scrolling down and they will be in the bottom right corner of the page.

RETURNS & EXCHANGES

WHAT ARE THE RETURN CONDITIONS?

We do not take any returns, unless the product is damaged before you receive it.

HOW CAN I EXCHANGE OR RETURN MY ORDER?

In case of receiving a damaged product, please contact us with the reason and proof

Contact Number: 0521594444

Contact Email: oudalmaha90@gmail.com

HOW LONG DOES IT TAKE TO EXCHANGE A PRODUCT?

In case we agreed upon exchanging, it will take the normal delivery timing that we have.